PRIVACY POLICY

Privacy Policy for Chatty Shop Trading

At Chatty Shop Trading, accessible from https://www.chattyqa.com and https://chattyshop.odoo.com/shop, one of our main priorities is the privacy of our visitors and customers. This Privacy Policy explains the types of information that Chatty Shop Trading collects and records, how we use that information, and the choices and rights available to users regarding their personal data.

This Privacy Policy applies to our online activities and is valid for visitors and customers of our website and online store with respect to information that they share with us and/or that we collect through our website, online ordering channels, account registration, customer service communications, and related digital services. This policy does not apply to information collected offline or through channels not controlled by Chatty Shop Trading, except where expressly stated in this document.

If you have additional questions or require more information about this Privacy Policy, please contact us using the contact details listed at the end of this document.

1. Consent

By using our website, creating an account, placing an order, contacting us, or continuing to browse our online store, you consent to this Privacy Policy and agree to its terms. If you do not agree with this Privacy Policy, you should stop using our website and online services.

2. Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask for your personal information.

Depending on how you use our website and services, we may collect the following types of information:

·         Identity information such as your full name, username, company name, and account details.

·         Contact information such as email address, phone number, delivery address, billing address, and any other contact details you provide.

·         Order and transaction information such as products ordered, quantities, delivery method, payment status, order history, return or exchange requests, and customer service records.

·         Communication information such as the contents of messages, attachments, inquiries, reviews, complaints, feedback, and other information you choose to send to us through email, WhatsApp, live chat, website forms, or social media channels.

·         Technical information such as IP address, browser type, device information, operating system, Internet Service Provider, referring/exit pages, date and time stamps, pages viewed, and interaction data.

·         Marketing and preference information such as your communication preferences, product interests, language preference, and responses to promotions or campaigns.

When you register for an account, we may ask for contact information including your name, company name, address, email address, and telephone number. When you contact us directly, we may receive additional information such as your name, email address, phone number, message content, attachments, and any other information you choose to provide.

3. How We Use Your Information

We understand the importance of safeguarding your personal information and maintaining your privacy. Your personal information is treated with confidentiality and is used for legitimate business purposes connected with operating Chatty Shop Trading and providing our services.

We may use the information we collect to:

·         Provide, operate, maintain, and improve our website and online store.

·         Process, confirm, deliver, manage, cancel, return, exchange, or refund orders.

·         Create and manage customer accounts.

·         Communicate with you about your orders, account, inquiries, customer service requests, complaints, or product-related matters.

·         Send service messages, delivery updates, security notices, and administrative information.

·         Improve our products, website content, customer experience, and customer support.

·         Understand how visitors use our website and analyze trends, performance, and website traffic.

·         Detect, prevent, and respond to fraud, unauthorized access, misuse, technical issues, and security risks.

·         Comply with applicable laws, regulations, tax requirements, accounting obligations, and lawful requests from authorities.

·         Send promotional communications where permitted by law and/or where you have given the required consent. You may opt out of marketing communications at any time.

4. Data Sharing and Disclosure

Chatty Shop Trading does not sell customer personal information. We do not share customer data with unrelated third parties for their independent marketing purposes without consent.

However, in order to operate our business and provide our services, we may share limited information with trusted service providers and partners where necessary, including:

·         Delivery and logistics providers to deliver orders and handle returns or exchanges.

·         Payment gateways, banks, and payment processors to process online payments and prevent fraud.

·         Website hosting, e-commerce, analytics, customer support, communication, and IT service providers.

·         Professional advisors such as accountants, auditors, legal advisors, and compliance consultants.

·         Government authorities, regulators, courts, or law enforcement bodies where disclosure is required by law or necessary to protect our rights, safety, customers, or business.

Any third party that processes personal data on our behalf is expected to protect that information and use it only for the purpose for which it was provided.

5. Log Files

Chatty Shop Trading follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files may include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks.

This information is not linked to personally identifiable information where it is used for general analytics. The purpose of this information is to analyze trends, administer the site, track users’ movement on the website, improve website performance, and gather demographic information.

6. Cookies and Web Beacons

Like many websites, Chatty Shop Trading uses cookies and similar technologies. Cookies are small files stored on your device that help us remember visitor preferences, understand how visitors use the website, improve the browsing experience, and support website functionality such as shopping cart, login, language preference, and checkout features.

Cookies may be used to:

·         Keep you signed in and maintain your shopping session.

·         Remember your cart, preferences, and language selections.

·         Analyze website traffic and user behavior.

·         Improve page content based on browser type, device, or visitor activity.

·         Support advertising, retargeting, and performance measurement where applicable.

You can choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

7. Advertising Partners and Analytics

Our website may use advertising, analytics, or tracking tools provided by third parties. These tools may use technologies such as cookies, JavaScript, pixels, or web beacons to measure the effectiveness of advertising campaigns, understand visitor interactions, and personalize advertising content.

Third-party advertising or analytics providers may automatically receive your IP address and technical information when their technologies are loaded through our website. Chatty Shop Trading does not control the cookies or tracking technologies used by third-party advertisers or analytics providers. You should consult the respective privacy policies of those providers for more information about their practices and how to opt out.

8. Third-Party Websites and External Links

Our website may include links to third-party websites, social media pages, payment gateways, delivery partners, or other external services. This Privacy Policy applies only to Chatty Shop Trading’s website and services. We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We encourage users to read the privacy policies of every website or service they visit, especially when providing personal or payment information.

9. Payment Information

When you make a purchase through our website, payment information may be processed by third-party payment gateways, banks, or payment processors. Chatty Shop Trading does not intentionally store full credit card numbers or sensitive card authentication data on its own systems unless required and permitted under applicable payment standards and laws.

Payment processors may collect and process payment data according to their own privacy policies, security standards, and terms of service.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer service, warranty or return matters, accounting, legal compliance, dispute resolution, fraud prevention, and business recordkeeping.

When personal data is no longer required, we will take reasonable steps to delete, anonymize, or securely store it in accordance with applicable legal and business requirements.

11. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction. These measures may include access controls, secure hosting environments, password protection, encrypted connections where available, and limiting access to staff and service providers who need the information for business purposes.

However, no method of internet transmission or electronic storage is completely secure. While we work to protect your personal information, we cannot guarantee absolute security.

12. Your Data Protection Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. These rights may include:

·         The right to access - You may request copies of personal data we hold about you.

·         The right to rectification - You may request that we correct information you believe is inaccurate or complete information you believe is incomplete.

·         The right to erasure - You may request that we delete your personal data, subject to legal and business recordkeeping requirements.

·         The right to restrict processing - You may request that we restrict processing of your personal data under certain conditions.

·         The right to object to processing - You may object to our processing of your personal data under certain conditions.

·         The right to data portability - You may request that we transfer collected data to another organization or directly to you, where applicable.

·         The right to withdraw consent - Where processing is based on consent, you may withdraw that consent at any time.

If you make a request, we will respond within a reasonable period and in accordance with applicable law. We may need to verify your identity before responding to your request.

13. Children’s Information

Protecting children while using the internet is important to us. We encourage parents and guardians to observe, participate in, monitor, and guide their children’s online activity.

Chatty Shop Trading does not knowingly collect personally identifiable information from children under the age of 13. If you believe that a child has provided personal information through our website, please contact us immediately. We will use reasonable efforts to promptly remove such information from our records where required.

14. Data Deletion Request

At Chatty Shop Trading, we respect your privacy and are committed to protecting your personal information. If at any time you wish to request deletion of your personal information from our records, you may submit a data deletion request.

To initiate a data deletion request, please send an email to chattyshop.qa@gmail.com with the subject line “Data Deletion Request”. In your email, provide sufficient details to help us identify your records in our system, such as your full name, email address, phone number, order number if applicable, and any other relevant information.

Upon receiving your request, we will take reasonable steps to verify your identity and process the deletion of your personal data from our records, subject to any legal, accounting, tax, fraud prevention, warranty, dispute, or legitimate business retention requirements.

While we aim to process your request as quickly as possible, it may take up to 30 days to complete the deletion process. During this time, we may keep you informed of the progress and confirm once your request has been completed where appropriate.

15. International Users

Chatty Shop Trading is based in Qatar. If you access our website from outside Qatar, please note that your information may be processed in Qatar or in other locations where our website, hosting, service providers, or partners operate. By using our website, you understand that your information may be processed in these locations in accordance with this Privacy Policy and applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, website features, or business operations. Any updates will be posted on this page with an updated “Last updated” date. Your continued use of the website after changes are posted indicates your acceptance of the updated Privacy Policy.

17. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or require assistance with a data deletion request, you may contact us using the following details:

·         Company: Chatty Shop Trading

·         Email: chattyshop.qa@gmail.com

·         Phone: +974 70821746

·         Address: Barwa Commercial Avenue Street, Zone no. 56, Street no. 900, Building no. 117, Doha, Qatar

Website: https://www.chattyqa.